Customer satisfaction is our number one priority. If for any reason you are not satisfied with the product or products, FuneralTech will offer an exchange or full refund (less shipping charges) within 30 days of order. Please observe the following procedures:
You must notify us within 30 days by email (email@example.com) or by phone (1-800-480-6467) prior to returning the merchandise.
All returns must be in new condition and in original packaging with packing slip enclosed. Your order number and name must be included.
Buyer is responsible for return shipping charges. For your security, returns should be made through a carrier that offers insurance. FuneralTech is not responsible for lost or damaged items in transit.
All requests for refunds due to damaged/defective products must be made within 10 days of order.
Free Shipping Specials: If you return an item that had free shipping included, the actual shipping costs will be deducted from your refund.
Personalized items cannot be returned for a credit or a refund
Food items cannot be returned for a credit or a refund
Contact us at 1-800-480-6467 and we will set you up with the closest place to return the product or products.
Returning Incorrect Items:
We strive for 100% order accuracy but occasionally we may make a mistake. If you received the wrong item or are missing an item, please notify us within 5 days so we may resolve the problem.
Problems, Questions, Concerns:
If you have any questions regarding our policies or an order, please contact us.
Email is the best method to reach us. We check our emails frequently throughout the day and should respond that day or the next business day.
Austin & Barnes
Funeral Home and Crematory
194 Queen Street
Boone, North Carolina
Phone: (828) 264-8888
Fax: (828) 264-8889